Privacy Policy

Last updated on April 19, 2012

Your privacy is very important to us. This Policy describes the information we collect about you from our websites ( and and how we use this information. If our websites contain links to third-party websites, Planet is not responsible for the privacy practices or the content of such websites.

By using our websites, you agree that you have read and understand this Privacy Policy and you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any terms in this Policy, please do not provide any Personal Information on our websites.

Types of Information We Collect

Our primary goal in collecting information from you is to provide you with a positive experience while you use our websites, to allow you to set up an account to shop and make product purchases from our websites, and to provide you with access to product offers, promotions, coupons and product samples through services offered on our websites. We collect both personally identifiable information ("Personal Information") and information about your use of our websites that is not connected to your Personal Information ("Non-Personal Information").

Personal Information may include your name, street address, email address, telephone number and payment information.

Non-Personal Information may include technical information, such as the type of internet browser you use, the date and time you access our websites, and your IP address; and service usage information, such as your site visits and page views, search and purchase history, and the demographic and geographic information, product reviews and other feedback you supply to Planet.

Disclosure of Your Personal Information

Except as explicitly set forth herein, we will not sell, trade or disclose your Personal Information to third parties without your express permission.

We employ other companies and individuals to perform functions on our behalf. These functions may include providing customer service tools, fulfilling orders, delivering packages, hosting our website, analyzing data, or processing credit card payments. Our agents may have access to your Personal Information in order to perform their functions, but may not use your Personal Information for any other purposes.

We reserve the right to disclose your Personal Information as required by law and as necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on us.

Account Registration

In order to place an order on our websites, you need to set up an account, which may include providing your name, email address, password, mailing address and payment information. You can review, update and change some of your Personal Information ? including your email address, mailing address and password ? in your account at any time.

Email Communications

We may use your email address to contact you with updates regarding new product offerings and/or communications relevant to your use of our websites. If you do not wish to receive these updates, you have the ability to stop receiving these email communications by signing into your account and changing your communication preferences at anytime. You can also click on the ?unsubscribe? hyperlink contained in any update email that you receive from us.

User Supplied Information

Our websites may contain features (such as blogs and forums) that allow you to post and share information about yourself, the products you buy, and your use of our products and services (?User Supplied Information?). This User Supplied Information may contain Personal Information. If you use these features, you should be aware that any personally identifiable information that you submit could be read, collected, or used by other users of these features. We are not responsible for the personally identifiable information you choose to submit in these forums. By submitting User Supplied Information on our websites, you consent to our sharing of that information with others.

Information Security

We strive to use commercially acceptable means to protect your Personal Information. Transmissions over the Internet, however, are never completely secure, so Planet cannot guarantee absolute security. You should be aware that any information you send to or through our websites may be accessible by others. We strongly encourage you to keep your password and account information secure and confidential.


Cookies are small files that we transfer to your computer's hard drive through your web browser to enable us to recognize you when you return to our website. Cookies also let us identify you in order to provide you a personalized experience on our websites. We use cookies to monitor which pages on our websites our visitors view.

Cookies do not contain any Personal Information. Most Internet browsers permit you to erase or block cookies. Please note that if you configure your browser to remove or reject cookies, you may not be able to use the full functionality of our websites.

Children?s Online Privacy Protection Act Compliance

Our websites are not targeted to children younger than 13 years of age. Planet does not knowingly request, collect, or store information from or about children younger than 13. If you are under the age of 18, you should visit our websites only with the supervision and consent of a parent or guardian. None of the products or services available through our websites are intended for sale to anyone less than 18 years of age.

Notification of Changes

We may make periodic changes to this Privacy Policy and such changes will be posted on our websites. We may also notify you by email if there is a material change in our privacy practices or policies. Your continued use of our websites shall constitute your acceptance of any such amendment.

Contacting Us

If you have any questions about this Privacy Policy, our websites, or your experiences with our websites, please contact us. You may also contact us to update or delete your Personal Information.

Planet Inc.
PO Box 48184
3575 Douglas Street
Victoria, BC, Canada V8Z 7H6
Tel: 1-800-858-8449

We will do our best to respond to your inquiry within two business days.